I had a great experience working with Bill and Alexis at this dealership. I felt that they answered my questions very thoughtfully, and they made sure that I was set up for success leasing my CX-5.
Jesse did a great job making the car buying experience as pleasant as can be expected. I scheduled to test drive a new CX-5, and the car was already running and heated when I arrived, which was a nice touch. I have to knock one star from an otherwise 5-star review because of an error in the financing paperwork. I called the next day and had the mistake corrected and a refund check issued, but if not for my double checking that would have been money out of my pocket.
I found Andreas, the salesman, to be honest and easy to work with. He was not pushy and was very patient. The finance person, Katie, was terrific. I left there feeling like I got a good deal that was fair to all involved. Great selection and excellent car buying experience.
Buying a car generally isn't a fun time for anybody. With that being said, Quinton made getting my CX-5 Grand Touring a lot of fun! Him and Chad also managed to get me out of my Ford lease early right there and purchase the CX-5 the same day, which didn't look easy! I've recommended everyone I know that's looking for a car to go see these guys. I'll see you again when I'm ready for another Mazda!
I came from Indiana to downers grove of Pugi Mazda. I started working with Lizzy and she worked the price down to where I had to be. Then when I came in she introduced me to Andres Alvarez. He had the car clean and went over everything with me. The he walked me into Katie's office for the fiancé part and she had everything done for me. It took me 2 1/2 hours to get there and it took me 1 hour from start to finish to leave. This what service is all about. Don't miss working with these 3 people, as they will ...
Bill, Quinton, and everyone that helped me were great!
My visit to Pugi Mazda started off with a simple call to see if they could provide me with more info and a test drive on one of their new MX-5's their website listed in their inventory. After the terrible customer service I received at Biggers Mazda in Elgin, I was expecting to at least be given a slightly hard time. After being transferred to sales, a man by the name of David Thomas spoke with me. I simply mentioned that I had seen that they had some in stock and I wanted to test drive one and get ...
Outstanding service. They are quick and efficient and very accommodating. Thank you Pugi Mazda!
My wife and I purchased a used CX-5 from Pugi last weekend. We had been in contact with many dealerships in the area before heading in and were impressed with their responsiveness and ability to help us locate a car with the specs we were looking for. When we arrived at the dealership, we worked with Alexis and Bill. Both were great throughout the day and very fair in their negotiations. It was refreshing not to have a high pressure, sale-sy experience. We were able to have an extended test drive and get the car checked by a third party ...
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